YOUR INFORMATION

Privacy Policy

This policy explains how Nerve processes information when you use the mobile app or visit trynerve.app.

Effective: September 20, 2026 · Last updated: September 29, 2026

1. Who is responsible

Nerve is operated by Anton Lev, based in Ukraine, who is responsible for the personal information described here. Contact hello@trynerve.app for privacy questions or requests.

2. Information we process

• Account and profile: an account identifier, sign-in provider identifiers, email address, and profile details you provide, such as your name and date of birth. Apple may provide a private relay email if you choose Hide My Email. We do not receive your Apple or Google password.
• Practice content: your scenario descriptions, messages, transcripts, selected images or documents, goals, AI responses, and feedback. Audio is processed when you use voice practice or dictation. Transcripts and related practice history may be stored in your account.
• Purchases and usage: subscription status, product and transaction identifiers, practice-time allowances and usage, and records needed to administer purchases. Apple handles payment details; we do not receive your full card number.
• Technical information: app and device information, language, time zone, network information such as IP address, errors, and service-usage records. Device integrity signals may be used to prevent abuse of free allowances.
• AI permission records: your account identifier, the version of the AI disclosure, whether you agreed or withdrew permission, and a server-recorded timestamp. We collect these records when you make your choice so we can apply it across your signed-in devices and keep a history of your choices.
• Support: your email and anything you choose to send when you contact us.

Microphone, camera, photos, and notifications are used only for the corresponding features and subject to device permissions. You can change permissions in iOS Settings. Avoid submitting unnecessary identifying, confidential, or sensitive information about yourself or other people.

3. Why we use it

We use information to authenticate you, keep your profile and practice history, generate and evaluate practice conversations, transcribe speech, provide subscriptions and practice time, understand subscription purchases and usage through purchase analytics, understand onboarding and feature use through product analytics, respond to support requests, keep the service secure, troubleshoot failures, and meet applicable legal obligations. We do not sell your personal information or use conversation content for advertising.

Where applicable law requires a legal basis, we rely on providing the service you request, legitimate interests in security and reliable operation, compliance with legal obligations, and consent for sharing personal data with third-party AI services and where required for optional processing. You can withdraw consent without affecting processing that was lawful before withdrawal.

4. AI, voice, and service providers

Your permission before AI processing

Before you start an AI-powered chat or practice conversation, Nerve shows an in-app explanation of the data being shared and the providers receiving it. Selecting Agree and continue gives permission for this processing. Dismissing the explanation or selecting Not now does not give permission, and AI features remain unavailable until you agree. Permission to use your microphone in iOS is separate from this AI-sharing choice.

Google Gemini receives the messages, conversation context, transcripts, and any images or documents you provide for preparation, conversation generation, and feedback. During voice practice it also receives audio to respond. Deepgram receives audio when you use speech transcription, to convert your speech into text. This content may contain personal information you choose to share.

You can withdraw permission in Account → AI permission → Withdraw permission. Once your withdrawal is saved, new AI requests are blocked. Other signed-in devices refresh their permission state; a request already in progress may finish before the change is observed. Withdrawal does not undo processing already performed, delete previously transmitted information, delete your saved conversations or results, or cancel an App Store subscription. You can agree again when you next try to use an AI feature. If your choice cannot be saved because of a connection problem, the app tells you to retry.

These controls are provided in the updated app version with the AI permission screen. If your installed version does not show them, update the app or contact hello@trynerve.app to request withdrawal.

Providers and their purposes

Nerve uses service providers to operate the app. Relevant information is sent to them when needed for the feature you use:

• Supabase: account authentication, database, file storage, and backend processing.
• Google Gemini: AI conversation, scenario generation, voice interaction, and feedback. This can include the context, transcripts, audio, or attachments needed for your request.
• Deepgram: speech transcription for dictation features.
• Apple and Google: sign-in services; Apple also processes App Store purchases.
• RevenueCat: subscription and purchase-entitlement administration, fraud prevention, and purchase analytics.
• Sentry: error diagnostics. Our diagnostic configuration excludes conversation text, attachments, screenshots, and session replay; standard network metadata, including IP address, may be processed.
• PostHog: product analytics using its EU service, as described below.
• Vercel: hosting and delivery of this website, including operational and security logs.

Protection when data is shared

We require third parties receiving personal information from Nerve to provide the same or equal protection as described in this policy and required by applicable privacy rules. This includes safeguards against unauthorized access, confidentiality obligations, limits on processing, and applicable retention, deletion, and international-transfer protections. Provider-specific processing and retention described below remain part of this policy.

Relevant provider terms and safeguards are described in the Gemini API terms and the Google Data Processing Addendum referenced by its paid-service terms, and in Deepgram’s terms and data-security and handling documentation. These links supplement this explanation; they do not replace the permission requested in Nerve.

Providers process information under their applicable agreements and policies, which may include retention for security, abuse prevention, or legal compliance. We do not promise that every provider offers zero retention. Gemini Live session resumption can retain conversation state, including audio, for up to 24 hours to support reconnection. Deepgram documents that requests may be retained for model improvement unless opted out under the applicable request or account settings; we do not represent that all audio processing is retention-free or excluded from provider model improvement. Do not treat a practice conversation as a confidential professional consultation.

Google sign-in information is used for account access and identification, not to read your Gmail, Drive, contacts, or calendar. Nerve’s use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements where applicable.

Product analytics

Starting with Nerve 1.0.1, product analytics is collected automatically, with no in-app analytics prompt or switch. Any opt-out saved by an earlier version remains in effect. In Nerve 1.0, analytics is off by default and can be enabled or disabled in Account settings.

We use PostHog to understand onboarding, conversation practice, library use, subscription purchase confirmations, and feature reliability. Events include public library scenario and category identifiers, fixed outcome categories, counts, and durations. We do not send conversation text, audio recordings, uploaded files, custom scenario titles or descriptions, personal onboarding answers, names, or email addresses to PostHog. We do not record screen replays.

Analytics includes app version, device model and type, operating system, language, time zone, screen dimensions, and session identifiers. Before sign-in, an anonymous analytics identifier is used. After sign-in, events are linked to an identifier based on your Nerve account ID, and earlier anonymous activity may be associated with that account. Account-linked analytics is not anonymous.

PostHog uses the connection IP address to estimate location before discarding the raw IP address from stored analytics. We retain country, city, and region information; a processing filter removes geographic coordinates, postal codes, and accuracy-radius fields from analytics events and profiles. This feature does not use GPS or request device location permission. We use this data only for product analytics and do not share it with advertising networks or data brokers.

An opt-out stops future collection but does not erase events already sent. For access or deletion requests concerning analytics data, contact hello@trynerve.app. The storage and retention provisions below also apply to analytics.

5. Sharing and international processing

We share information with providers for the purposes above, when you request it, or when reasonably necessary to comply with law, protect rights, prevent fraud, or address security incidents. If the service is transferred, information may be transferred subject to applicable safeguards and notice requirements.

You may use Nerve in a different country from where we or our providers process data. Information may be processed in Ukraine, the European Economic Area, the United States, or other provider locations. Where required, international transfers must use applicable safeguards, such as contractual protections. Contact us for information about transfers relevant to your account.

6. Storage, retention, and deletion

AI permission history is stored securely with your account in our Supabase backend. We retain it while your account exists to enforce and document your choices. It is included in your account export and removed from the active database when your account is deleted, subject to the backup retention described below.

We retain account and practice information while it is needed to provide your account and saved history. You can delete available content in the app and request account deletion from the Account screen. You can also contact us to request deletion or access to your information.

You can delete your account in Nerve’s settings. This deletes your profile, conversations, and practice results. Some records may remain where needed for purchase reconciliation, fraud prevention, security, or legal obligations; billing records may be anonymized rather than erased. Backup copies and provider records may persist according to their applicable retention and backup cycles. We retain such information only for the relevant purpose and applicable requirements.

The app also stores data on your device. Authentication credentials use iOS secure storage. Signing out is not the same as deleting your account: cached practice data may remain on the device until it is cleared or another account signs in. Removing the app does not itself delete server-side account data.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing of, or receive a portable copy of personal information. You may also have the right to withdraw consent and complain to your local data-protection authority. Contact hello@trynerve.app; we may ask for proportionate information to verify ownership of an account. We respond within the period required by applicable law.

Deleting an account does not automatically cancel an App Store subscription. Manage or cancel it through your Apple account. See our support page.

8. Website cookies and logs

This website does not use advertising trackers or optional analytics cookies. Our hosting infrastructure may process request details, IP addresses, and essential security or delivery information to serve and protect the site. Links to other websites are governed by their own privacy policies.

9. Adults only

Nerve is intended for people aged 18 or older. We do not knowingly provide the service to children. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

10. Changes and contact

We may update this policy as the service changes. The date above identifies the current version; we will provide additional notice of material changes where required. Questions: hello@trynerve.app, Anton Lev, Ukraine.